The National Authority for Government Innovation, in compliance with Law 83 of November 9, 2012, modified through Law 144 of April 15, 2020, Executive Decree 275 of May 11, 2018, incorporates the single portal of the citizen, in order to provide online procedures and facilitate the management of procedures with the State for all users who require it.

In accordance with the same regulation, the single portal incorporates interoperability services, as well as the incorporation of procedures from various State institutions, and direct access to different services, which may even include private services available to users..

Using this website (“Site”),and registering to use our Service, you - the “User”- You are accepting and agreeing to comply with the Terms of Use. Therefore, before proceeding to register as a user and make use of this Site or any of the services, you must read the entire Terms of Use and Privacy Policies.

The services provided by the Site allow Users to access various procedures with the State, in the institutions available therein, as well as access to other services that may be provided for greater agility and ease to them.

Depending on the published procedures, there may be a limitation of use, such as those that can only be processed by lawyers, those that by their nature are only intended for Panamanians, among others. The site can be used from any jurisdiction, and the published procedures can be carried out, without prejudice to the aforementioned.

Once you accept and comply with these Terms and Conditions, and having made the corresponding registration, you are granted a personal, non-transferable, non-subordinate and limited right to enter and use the Site and its services, always according to the profile established in said records.

All information entered on the site will be understood as truthful, and records may not be obtained on behalf of third parties without their consent. Any violation of the rights of the owners of the profiles, identity theft, false information, deception and other harmful actions for third parties, will be subject to the criminal and civil consequences stipulated by Panamanian Laws..

If you do not accept the terms and conditions, you will not be able to conclude with the registration on the site.

When opening an account to use the Service (“Account”), You expressly declare and warrant that:

• You have accepted the Terms and Conditions, and Privacy Policies.
• You are of legal age, you are the owner of the account for which you apply, and you have full capacity to accept these terms and conditions.

The use of the citizen's single portal does not prevent or limit them to carry out transactions or consultations directly with public institutions, including corrections, procedures, special requirements, among others..

As a user of the site, you:

1. You will only operate one Account and use the site for the purposes and in accordance with the conditions set forth in these terms;
2. It is duly authorized and has the legal capacity to carry out the procedures published on the site;
3. You will comply with all applicable laws and will not infringe the rights of third parties;
4. All the resources entered into the system, for their accreditation in your Account, come from legal sources from which you own or have the legal authority to dispose of them; and
5. You agree that your account may be restricted and that the communications required by Law will be made to all those institutions that may apply, in case of identifying suspicious movements, and actions that may contravene local Laws.
6. You will not use the site to carry out any illegal activity of any kind, including, but not limited to, money laundering and / or terrorist financing.;
7. It will not give any Instruction or attempt by itself to enter into any process, carry out or undertake any other activity, whether or not through the site, that could negatively affect the performance of the Site..

Unless otherwise specified, all Materials on this site are the property of the AIG, or that institution participating in the platform, as the case may be, and are protected by copyright, trademark and other laws. applicable. You may view, print and / or download a copy of the Materials on this Site on any computer for personal, informational, non-commercial use only, provided that you keep intact all copyright and other proprietary notices..

Software, text, images, charts, data, prices, trades, charts, graphics, video, and audio used on this site are owned by the AIG or the appropriate institutions, as be the case

Trademarks and material must not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected, or distributed in any way or by any means, whether manual or automated. The use of such Materials on any other Site or networked computing environment for any other purpose is strictly prohibited; Any unauthorized use may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties..

This Site is for your personal use. The User is not allowed to manage accounts or data that are not his property. We are vigilant in maintaining the security of our Site and the Service. By registering, you agree to provide updated, accurate and complete information about yourself as requested by the registration process, and procedures to be carried out, and to keep such information updated. As well as any other information that is requested for the execution of the requested processes. In addition, you accept and declare that you will not use any Account other than the User's own, that you will not access the Account of any other user and that you will not help third parties to obtain unauthorized access.

You are responsible for maintaining the confidentiality of your Account information, including your password, without prejudice to the responsibility of the site, to maintain the necessary security provisions so that your information remains protected. If there is a suspicious activity related to your Account, you may request all the additional information of the User, including identification documents, and suspend your Account, until confirmation is made that there is no risk to you and your account. The User is obliged to comply with these security requests. The User must immediately notify of any unauthorized use of his account or password, or any other breach of security, of which he is aware, by email addressed to info@311.gob.pa, or by calling 311. Any act of usurpation identity and actions that may harm the State or any third party, will be subject to legal, civil or criminal actions, pertinent.

The User must not use this Site to copy, store, host, transmit, send, use, publish or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keylogger of keys, rootkit or other malicious computer software.

You must not engage in any systematic or automated data collection activities (including, without limitation, scraping, data mining, data mining and data collection) on or in connection with this Site without prior written notice and obtaining our express consent by written.

You must not use, intentionally or unintentionally, any protocol that allows anonymous communication, such as TOR, to access the Site or our Services. Any user who is found or is suspected of doing so will be marked as suspicious and their account may be closed and all types of access to the Site may be denied, in addition to reports to the competent authorities..

The User agrees not to access our Site or Services by any means other than the interfaces that we provide for use in accessing them..

By registering as a Registered User on the Site, the User agrees to provide truthful, correct and updated information. The site will request, for security measures, information that will be used to confirm identity, against data held by the State, and will be able to manage registration and biometric confirmation processes, data that will be used only for the purposes of the site, including procedures published in it and those required by the user. Any change in the information that the State does not have, is the responsibility of the user, and must update it before any change, since it is through it that they will be contacted for any circumstance that is necessary. Additionally, by registering as a User, you authorize the site to, directly or through third parties, carry out inquiries, queries, database crossings and any other action that we consider pertinent in order to verify your identity, as established in the Privacy Policy, and to comply with the current provisions on Money Laundering, Terrorism Financing, and other regulations. In addition, you authorize the use of the information entered, to carry out or conclude the services or procedures required, using the principle of interoperability, for the digital service of the same..

Asimismo, al registrarse como Usuario y verificar la Cuenta, Usted debe escoger una clave secreta de acceso a la misma, contraseña o password, siendo Usted el único encargado de guardar la confidencialidad de la misma, y por lo tanto el responsable de la información y el uso de su Cuenta. Al registrarse acepta la responsabilidad de mantener un control de la seguridad de cualquier información, ID, contraseña o cualquier código que utilice para acceder a la Plataforma. Cualquier descuido o falta de apropiada diligencia de su parte en relación con el manejo de la información antes indicada puede resultar en un acceso no autorizado a su Cuenta por parte de terceros. En consecuencia, Usted es el único responsable de mantener su dirección de email, domicilio y número telefónico actualizado en el perfil de su Cuenta, de forma tal de poder recibir cualquier alerta o notificación que podríamos enviarle. El sitio no será responsable por cualquier pérdida o perjuicio que pueda sufrir a consecuencia de accesos por terceros no autorizados a su Cuenta como consecuencia de hackeos o extravío de passwords, o por no actuar a tiempo ante cualquier alerta o notificación que podamos enviarle. En caso de que crea que la información de acceso a su Cuenta ha sido comprometida, contáctenos inmediatamente a través info@311.gob.pa o la línea 311.

The verification of the Account consists of you providing personal information so that it is verified that whoever claims to be registering on the Site is indeed the person who claims to be, and can validate that the processes carried out by that person are legitimate and that they belong to him. . The site reserves the right to request all the information it deems pertinent and necessary so that the User can perform any of the services it provides..

In case of finding or suspecting any inappropriate activity related to the User's Account or procedures carried out, the site or the corresponding institution may, although it is not mandatory, request additional information, including document authentication, digital or face-to-face interviews, among others. The User will be obliged to comply with these requests, or accepts that otherwise his Account may be restricted, or the process in question may be suspended..

Registered users can close accounts at any time. In this case, the user will be able to download the information stored in their profile, for later elimination. This does not imply that the institution that handles the procedures maintains the history of their documentation. The user may restore an account at any time, however, it may not be possible to recover in this profile, the history in the system, of the previously deleted profile.

Likewise, the site may suspend your account in case you are violating the Terms of Use, and that includes:

1. If a Registered User tries to access the Site or the Account of another Registered User without authorization, or by providing assistance to others so that third parties do so;
2. If a Registered User interferes with aspects of the security of the Site that limit or protect any type of content;
3. If a Registered User engages in malicious or fraudulent conduct or acts;
4. If a Registered User uses the Site to carry out illegal activities such as money or asset laundering, terrorist financing, other criminal activities, or the transgression of the exchange or tax provisions of each country;
5. If a Registered User improperly makes payments or transactions through the Site;
6. If a Registered User causes operational difficulties on the Site; or
7. If the identity of the Registered User cannot be verified, or any information provided by the same is erroneous;
8. At the request of any judicial and / or governmental or state institution or authority, such as the Police, Courts of Justice, judges, superintendencies, etc., if it complies with the respective legal and / or procedural regulations that are applicable..

The suspension or closure of an Account will not affect the payment of services performed, procedures or past transactions.

Being Panama Digital a service made available to the State, there is no type of charge for registering on the platform. The only payments that the user must make are those of the procedures to be carried out, and as established by each institution, in reference to services, costs, taxes, among others..

The User accepts that Panama Digital provides access to third parties to access specific data and information through API (Application Programming Interface), Web Services, or through widgets. These data or information will be shared only to execute the requests made by the user, or the services required within the site, and comply with the principle of interoperability established in Law 144 of 2020, in order to simplify the paperwork. Likewise, the User authorizes the site to provide widgets for sending information to the User's site. You are free to use these in their original condition (unmodified and unaltered).

The Site may provide links or other forms of reference to other websites (“External Websites”), resources over which the site has no control. The User acknowledges that the site has no responsibility for the External Websites, their availability or content. The User will have the obligation to review the use policies published by other sites regarding privacy and other issues before use..

The site is not responsible for the content of External Websites accessible through it, including opinions, advice, statements, prices, activities and advertisements. The User will assume all the risks associated with the use of said content. Although the site tries to incorporate only trusted sites in order to improve the user experience, it is up to the User to take precautions to ensure that everything they select for their use is free of elements such as viruses, worms, Trojan horses and others. elements of a destructive nature.

These Terms of Use are subject to Panamanian Law.

The purpose of the site is to unify access to state procedures and processes, among other partners, so that the responsibility for their execution and response will fall on each institution responsible for it..

The user may go to the corresponding institutions for inquiries and solve requirements regarding their procedures..

Panamá Digital will not be responsible for any damage, loss of profits, loss of income, loss of business, loss of opportunity, due to the use of the site..

Panamá Digital will not be responsible to the User in relation to the content of this Site and / or the Services:

• For the use that the user gives to the Site or, for the inability of the User to use the Site and / or the Services;
• For the use given to the content displayed on the Site;
• For any indirect, special or consequential loss; derived from the use that the User of the Site and / or its services;
• For any loss of business, loss of revenue, revenue, anticipated profit or savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

The user has the right and freedom to go at any time to the corresponding institution, regarding the services or procedures required, so in addition to the support channels established in this document, if the user maintains any special or urgent request , approach the institution that owns the procedure or service in question to be assisted.

We do not assume any responsibility for the content of the External Websites. Such links should not be construed as an endorsement by Panamá Digital of those External Websites and / or their content. We will not be responsible for any loss or damage that may arise from the use of them..

The User accepts that the site is not responsible for any damage, loss or loss to the User caused by failures in the system, the server, the Internet or the Site. Users may not impute any responsibility or demand payment for lost profits or any damage, by virtue of damages resulting from technical difficulties or failures in the systems, the Internet or the Site. The site does not guarantee continued or uninterrupted access and use of the Site. The system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance unrelated to or specific to the site; In such cases, efforts will be made to reestablish it as quickly as possible without any kind of liability being imputed..

In the event that the Services provided cannot be performed, partially or totally, due to factors beyond the control of the site, including, but not limited to unforeseen circumstances and force majeure, the site will not be liable to the User. with respect to the same, for the period that said event or factor lasts and until it is reasonable to restore the Site and / or the Service. You may approach the corresponding institution to request information regarding the completion of procedures, which may not be available on the site..

The mention “Single Citizen Portal”, It does not imply that other State portals do not exist or may exist, without prejudice to the efforts to unify them on the site..

These Terms and Conditions may be modified at any time. You will be notified of any changes in advance through your account. Following such notification, it is your responsibility to review the modified terms. Use of the Site after the posting of a notice of changes to the terms means that the User has accepted the changes and that all subsequent transactions made by you will be subject to the amended terms..

In the event that the User does not accept the Modified Terms of Use, the User must refrain from accessing the Site or using the Services, and must contact the institution corresponding to the procedure they wish to carry out for further assistance..